In a modern world where we are used to often dealing with a computer or an automated voice, real estate is one of the domains where a personal touch goes a long way. Buying and selling a home is a huge decision and having a real estate agent that you trust and can depend on goes a long way.
Due to the fact that they care so much about providing the best possible service for their customers, real estate is a very stressful job. They need to provide exceptional service in a quick and efficient way, often leading to an unconventional work schedule and a constantly on the go work schedule.
One of the challenges is making sure they are able to maintain their current customer base, while also finding the time to attract and cultivate new business relationships. This requires an innovative approach to marketing oneself and one’s services. Having a plan to follow helps make this goal achievable, and that is where Customer Relationship Management comes in.
1. What is customer relationship management?
Customer Relationship Management (CRM), Marketing Automation, and E-Commerce together in one centralized system, so small businesses can deliver personalized sales and customer service experiences.
Users can segment their contacts, track customer interactions, send emails, run campaigns setting triggers for personalized communications based on email opens, clicks, and more.
2. How can it help small businesses?
Small businesses can manage their sales activities, tasks and appointments and deliver personalized experiences that convert leads into customers. Users can also manage their e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track activity in their digital storefront, send quotes, invoices, receipts and more.
The centralization of all these functions mean that the data collected can be used in an efficient way. The reporting and analytics tools help users generate insights on anything from email and campaign performance to sales and revenue projections to track the ROI of their sales and marketing activities.
3. What are the benefits of CRM?
The benefits of CRM systems speak for themselves. Not only does real estate CRM allow for a user-friendly computerized system that keeps track of all business relationships, but it also organizes all associated data and information. This means, when a new opportunity presents itself, the data is already in place to make the deal happen.
Client, customer, and prospect contact information, as well as current accounts, leads and sales opportunities are all accessible in one place. Depending on the structure of your company or business, this information can also be shared between agents and company members. Allowing for a never before seen level of collaboration, CRM systems mean real estate agents can work together and thus mutually increase their level of success.
The system not only provides thein information, but also analyses it, while maintaining a series of automated reminders to make sure business stays on track.
4. How does CRM work?
There are a number of steps or processes in the real estate CRM system. It starts with the lead capture website that always offers the real estate website visitor something of value in return for their email information. Then the CRM software will notify the real estate agent or agency about the contact and start sending automated email messages, seeking to keep them until the real estate agent can contact them personally.
All of this is a prelude to a phone call from the agent that seeks to set up a meeting with the new contact. This meeting is hopefully the beginning of a beautiful relationship between the two that leads to more real estate business and happy and contented customers in the future. That is the whole purpose of real estate CRM, to build new and positive relationships for the real estate professional.